Terms of Service

Max Shopping the USA ("Max Shopping," "we," "us") provides a personal shopping and international delivery service. You send us links to products sold by US retailers; we provide you a written quote; once you approve and pay, we purchase the items and deliver them to your address. We are an independent service — not affiliated with, endorsed by, or an agent of any retailer or brand whose products we purchase.

Submitting a request is free and does not commit you to anything. After you submit, we review your items and send a written quote, normally within 24 hours. Your quote is a single all-inclusive price for the items and service described on it. Each quote states what it covers — including whether destination import duties and taxes are included — and nothing outside the quote will be charged by us. A quote is valid for 7 days; after that, prices and availability may have changed and we will re-quote on request.

Payment is due in full before we purchase your items. Nothing is bought and nothing is charged until you approve the quote and payment is received. Available payment methods are listed on your quote: by card, through a secure Stripe payment link we send with the quote, or with USDT (TRC-20 and ERC-20). Exact payment details are shared privately with each quote — we never publish wallet addresses and never ask for your card details by chat or email.

If a retailer's price changes materially between your quote and our purchase, we will send you an updated quote for approval before proceeding — you can accept it or cancel that item free of charge. Minor fluctuations are absorbed by us and never passed on.

If an item becomes unavailable after you've paid, we refund that item in full within 3 business days to your original payment method, and the rest of your order proceeds normally. If you prefer, we can instead apply that amount toward a replacement item you choose.

Before we purchase: free — cancel any item or the whole order at no cost.

After purchase, before international shipment: possible only where the retailer accepts returns. A cancellation fee of $10 or 15% of that item's quoted price, whichever is greater, applies to cover return processing. Items sold as final-sale or non-returnable by the retailer cannot be cancelled at this stage.

After international shipment: cancellation is no longer possible.

We ship with reputable international couriers and provide tracking for every order. Delivery estimates on quotes are good-faith estimates, not guarantees — customs processing and carrier delays are outside our control. You are responsible for providing a complete, accurate delivery address (including any destination-specific requirements shown on the request form, such as South Korea's PCCC or Saudi Arabia's National Address). Costs arising from an incorrect or incomplete address may be passed on.

Your quote states whether destination import duties and taxes are included in the price. Where they are not included, you are the importer of record and are responsible for any duties, taxes, and clearance fees your country charges on delivery. Our country guides describe typical charges but are informational only — your customs authority has the final word. You are responsible for ensuring the items you order may lawfully be imported into your country.

We do not purchase or ship items on our prohibited items list (see our FAQ), items a carrier refuses, or items unlawful in your destination. We may decline any request at our discretion, including where we believe an item is counterfeit, unsafe, or misdescribed. If a prohibited item is discovered after payment, we refund that item per Section 5.

Inspect your delivery promptly. If an item arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. Shipments are covered against loss and transit damage; verified claims are resolved by refund or replacement of the affected item up to the amount you paid for it. Claims for items damaged due to inherent fragility that we flagged at quoting, or opened/used items, may be declined.

Because items cross international borders, we cannot accept change-of-mind returns after delivery. Section 10 covers damaged or incorrect items.

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid us for that order. We are not liable for retailer stock errors, carrier delays, customs decisions, seizure of accurately-declared lawful goods, or indirect losses. Nothing in these Terms limits liability that cannot lawfully be limited.

You agree to provide accurate contact and delivery information, to request items only for lawful personal use or lawful resale in your country, and not to use our service to evade sanctions, export controls, or your country's import rules.

Our Privacy Policy explains what data we collect and how we protect it. We collect only what's needed to quote and deliver your order and never sell your data.

We may update these Terms; the version on this site at the time you pay applies to your order. These Terms are governed by the laws of the State of Missouri, USA. Questions: requests@maxshoppingtheusa.com or WhatsApp via the Contact page.